Return & Exchange Policy

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We are committed to ensuring that you are completely satisfied with your shopping experience. If for any reason you are not happy with your purchase, we offer a simple and transparent 30-day return and exchange policy to make the process easy and stress-free.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the product must meet the following conditions:

• Returned within 30 days of delivery.
• Product must be unused, unwashed, and undamaged.
• All original packaging, labels, and tags must be intact.
• No signs of wear, stains, or tampering.

Items not meeting these conditions may be ineligible for return or may receive only a partial refund.

Non-returnable Items

• Personalized or custom-made products
• Gift cards or vouchers
• Items marked as “Final Sale”
• Used, washed, or altered items
• Items damaged due to improper handling by the customer

How to Request a Return or Exchange

To begin a return or exchange, please contact our customer support team with your order number and a brief description of the issue. For damaged or incorrect products, attach clear photos of the item and packaging. Our team will review the request and guide you through the process.

Return Shipping & Processing

Once your request is approved, you will receive the return address and packaging instructions. Ensure the item is safely packed to prevent damage during transit.

After we receive the returned product:

• It will undergo a quality check.
• Refunds will be issued to your original payment method.
• Exchange items will be shipped once inspection is complete.

Please allow a few business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If the product you received is damaged, defective, or not what you ordered, contact us immediately. We will arrange a replacement or provide a suitable resolution at no extra cost.

Our Commitment

Your satisfaction is our priority. Our Return & Exchange Policy is designed to be simple, fair, and customer-friendly. If you have any questions or need assistance, please reach out to our support team anytime.

Refund / Credit Policy – Plants

Inspect your product as soon as it arrives. In the event you receive a product that is not what you specifically ordered, or it is damaged when received, you must follow the procedures to submit a claim. Although we maintain very strict quality assurance programs at farm level and en route, you may, on occasion, experience problems due to the perishable nature of the fresh product. If for any reason this should happen, please refer to the following guidelines when requesting credit.

To Submit a Plant Claim:

• All claims must be submitted within 24 hours of receipt of product.
• Process the claim through BloomLink.
• Send claim product images to customerservice@bloomnet.net.
• Digital photos of the product and box label are REQUIRED.
• If you are requesting credit for an entire box, please include a group picture of all products.
• Approved credits will reflect on your BloomLink statement or will be refunded back to your credit card once approved by the plant’s team. Credit is refunded based on the original payment method.

Under our agreements with the farms, we cannot process credit requests received 24 hours after delivery or requests that do not follow the above requirements.

No requests for credits on product or shipping charges will be accepted due to courier delay.